RAG assistants
Knowledge-grounded assistants that answer with the right context and route uncertainty into review paths.
Agentic AI
Agentic AI that works inside real business workflows
Build assistants and workflow agents that retrieve knowledge, use tools, and execute tasks with governance instead of uncontrolled autonomy.
RAG, memory, and tool orchestrationApproval loops and human handoff designAuditability for operational trust
What we build
Tool orchestration
Agents that interact with APIs, databases, CRMs, or internal tools to complete multi-step work.
Workflow copilots
Task-focused copilots for operations, service teams, analysts, and internal support functions.
Governed automation
Guardrails, approval checkpoints, and event logs that keep automation safe and explainable.
Typical use cases
Service desk automation
Classify requests, retrieve knowledge, draft replies, and hand off complex cases to people when needed.
Internal operations copilots
Support teams with guided next steps, document retrieval, and system actions in one workflow.
Multi-step document workflows
Combine extraction, validation, routing, and follow-up actions across operational document processes.
Research and planning assistants
Coordinate information gathering, summarization, and tool use for analysis-heavy internal tasks.
How IMAI delivers agentic AI
01
Define tool permissions, decision boundaries, and review checkpoints before broad automation.
02
Measure agent quality across success rate, retrieval quality, latency, and recovery paths.
03
Launch with event logging, fallback flows, and governance that operations teams can trust.
Agentic AI FAQ
How do you keep agents from taking unsafe actions?+
We use scoped permissions, workflow boundaries, approvals, and logging so task execution stays controlled.
Can agentic AI work with our internal systems?+
Yes. We design integrations for the tools, data sources, and business rules that already exist in your stack.
When is agentic AI a better fit than a simple chatbot?+
When the workflow needs retrieval, tool use, multi-step execution, or handoffs instead of single-turn answers alone.
Start with a scoped conversation
Planning an AI rollout or rescuing a stalled pilot?
Share the workflow, sample data, and deployment constraints. We will help you define the right scope, architecture, and validation plan.
Helpful inputs
A business process or operating problemSample video, audio, text, or documentsLatency, accuracy, security, or deployment constraints